21."Better communications and proper selection of staff will eliminate industrial conflict". From which of the following perspectives would you most expect the above statement to come? Unitarism Pluralism Systems Theory Radicalism Social action theory 22. Absenteeism and high turnover can constitute which of the following forms of conflict?
Organised conflict Collective conflict
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Latent conflict Individual conflict Intra group conflict
23. With which of the following writers would you most associate with the following views? Conflict in the world of work is inevitable but contained by societal structures, work is characterised by control not commitment and the employment relationship to be essentially a low-trust relationship?
Allan Flanders John Dunlop Alan Fox Richard Hyman Hugh Clegg
24.The idea that collective bargaining limits conflict by virtue of the fact that it leads to small gains for employees which they then feel the need to protect and defend such gains, is summed up by which of the following terms?
The institutionalisation of conflict The radicalisation of conflict The functionality of conflict The individualisation of conflict The dual nature of conflict 25.Papri and Sounak are fighting about who should be entitled to the last orange that they have in the house. After much fighting, their mother intervenes and asks what they want the orange for. Papri says that she wants the rind to bake a cake and Sounak says that he wants a glass of orange juice, as he is thirsty. They resolve the issue by giving the rind to Papri and giving the remainder of the orange to Sounak so that he can have a drink of orange juice. Which of the following strategies describes the resolution to the problem?
A Competitive Strategy A Collaborative Strategy An Accommodation Strategy An Avoidance Strategy A Compromise Strategy
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26.Distributive bargaining describes a situation which involves which of the following? Win-win Win-lose Lose-lose Bargaining within a team Bargaining between teams
27. All except one of the following is considered a positive negotiation skill. Which is the odd one out? Reframing points Labelling behaviour Active listening The use of mirror questions The use of frequent counter offers
28.All except one of the following is a useful technique to promote integrative negotiations. Which is the odd one out? Enlarging the pie Making a low initial offer Trading rather than compromising Negotiating on a package basis 29. Joint problem solving is often advocated as the best approach to either a disciplinary or grievance interview. Which one of the following is uniquely associated with a joint problem solving approach?
Ensuring that the rules of natural justice apply Allow employees to suggest solutions and evaluate these with reference to objective, mutually agreed standards Ensuring that procedures are in writing and effectively communicated to employees Ensuring that time limits are imposed for the exhaustion of procedures so as to avoid any delay The use of a third party to arrive at a mutually agreed solution
30. Team working is which of the following forms of employee involvement?
Task involvement Indirect involvement Representative involvement
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Co-determination Power-based involvement