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2 parts to this assignment

1st- (info to be used in a mind map) Regarding CRM training program - explain how the step "Conduct training and Assessment" function at the following levels:

Organizational level

Job level

Personal level

2nd- Write an INTRODUCTION ONLY to a paper covering CRM and the topics covering. 175 WORD MINIMUM

How was the needs assessment conducted? How were the objectives for training set?

What training design and delivery method would be most useful for this program? Why?

Which training evaluation methods would you recommend to assess the success of this program?

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