1. Write a short essay, for this question, about a previous manager with whom you have work:

• What human resources tools did the supervisor use in his or her position?

• How effective was your training and orientation?

• How did this person handle performance evaluation and reviews?

• How did this person handle conflict?

• How did this person coach and mentor his or her staff? What lessons did you learn from this experience?

2. Describe how position descriptions are used.

3. Identify and explain three different interview formats.

4. Explain the steps in on-the-job training.

5. Describe the employee development continuum.