1. What is total quality?
2. List and explain the key elements of total quality
3. Explain the relationship between quality and competitiveness.
4. Describe the evolution of the rebuilding effort undertaken by Japan and Germany following World War II.
5. Explain how education-related factors can inhibit competitiveness.
6. What is strategic management?
7. What is a SWOT analysis?
8. What role does trust play in a total quality setting?
9. What role do values play in a total quality setting?
10. Why, in your own words, would an otherwise ethical person make an unethical decision?
11. Describe each step in the partnering model.
12. Explain the mandatory requirements of supplier partnerships.
13. List six statements that summarize the competitive scope of ISO 9000 and total quality.
14. Contrast the aims of ISO 9000 and total quality.
15. Describe the origin and use of cause-and-effect diagrams.
16. Contrast and compare run charts and control charts.
17. Contrast problem solving with decision making.
18. Describe the basic structure of a QFD matrix.
19. What is meant by variation in processes?
20. Explain the rationale for continual improvement.