1.The process of dividing work activities into separate job tasks is known as ________.

· A.work specialization
· B.differentiation
· C.chain of command
· D.span of control

2.The process of grouping jobs together is known as ________.

· A.departmentalization
· B.centralization
· C.formalization
· D.decentralization

3.The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the ________.

· A.employee power distance
· B.unity of command
· C.span of control
· D.chain of command

4.Which of the following is a characteristic of a mechanistic organization?

· A.Cross-functional teams
· B.Free flow of information
· C.Wide spans of control
· D.Clear chain of command

5.Which of the following structures is highly adaptive, loose, and flexible?

· A.Organic
· B.Centralized
· C.Vertical
· D.Mechanistic

6.Companies would become more ________ if they allowed professionals to set the priorities and allocate the resources for their departments.

· A.bureaucratic
· B.mechanistic
· C.diversified
· D.organic

7.In a ________ structure, no clear chain of command exists.

· A.team
· B.project
· C.mechanistic
· D.functional
8.Which organizational design increases the complexity of assigning people to projects?

· A.Matrix structure
· B.Team structure
· C.Boundaryless structure
· D.Learning structure

9.In which of the following organizational designs are employees most likely to experience communication difficulties?

· A.Team structures
· B.Matrix structures
· C.Project structures
· D.Boundaryless structures

10.A company brings team members together to collaborate on resolving mutual problems that affect each of their areas. This is an example of the use of ________.

· A.cross-functional teams
· B.task forces
· C.communities of practice
· D.cross-cultural teams

11.A temporary committee formed to address a specific short-term problem that affects several departments is known as a ________.

· A.task force
· B.community of practice
· C.strategic partnership
· D.joint venture

12.Which of the following will help in making communities of practice successful?
· A.Conducting face-to-face meetings, instead of online meetings
· B.Having clear accountability and managerial oversight
· C.Encouraging members to nurture competing goals
· D.Focusing on simple and routine issues that can be easily tackled

13.The ________ stage in the group development process is complete when members begin to think of themselves as part of a group.

· A.forming
· B.storming
· C.norming
· D.performing

14.During the ________ stage of the group development process, a relatively clear hierarchy of leadership and agreement on the group's direction emerge.

· A.forming
· B.storming
· C.norming
· D.performing

15.The ________ stage of the group development process is one in which close relationships develop and the group becomes cohesive.

· A.norming
· B.forming
· C.storming
· D.performing

16.In which of the following conflict-management techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

· A.Collaborating
· B.Compromising
· C.Forcing
· D.Accommodating

17.Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.

· A.compromising
· B.forcing
· C.accommodating
· D.avoiding

18.Which of the following lists are the five conflict-management options available to managers?

· A.Accommodating, Asserting, Avoiding, Compromising, and Cooperating
· B.Avoiding, Collaborating, Cooperating, Compromising, and Forcing
· C.Accommodating, Avoiding, Collaborating, Cooperating, and Forcing
· D.Accommodating, Avoiding, Collaborating, Compromising, and Forcing

19.Behavior patterns expected of someone occupying a given position in a social unit is called a ________.

· A.role
· B.status
· C.profile
· D.persona

20.Which of the following is a negative aspect of group norms?

· A.Being part of a group has the ability to increase an individual's antisocial actions.
· B.The most widespread norms are those related to dress codes.
· C.Groups become dysfunctional when they maintain strict norms.
· D.Norms do not influence employees' performance.

21.Which of the following is an accurate statement regarding status systems?

· A.Anything can have status value if others in the group evaluate it that way.
· B.Status is a weak employee motivator even though it has behavioral consequences.
· C.Status can only be formally conferred on individuals.
· D.Status systems are independent of aspects such as prestige and grading.