1.The most effective re engineering efforts are successful when they recognize that?

A) having a focus on the customers needs to be put on hold until the dust settles and managers sort out their budgets.

B) it is best to begin with a very generous severance package to control the flow of talent within the organization.

C) labor unions must be neutralized in order for performance to be a high priority in decision making.

D) the organization should focus on short term gains to not be overwhelmed by long term consequences.

E) downsizing individuals that are vital to the creation of customer value will erode the organization’s competitive advantage.

2. When deciding what selection test to use, a company should not consider?

A) The number of people who have taken the test

B) The degree to which there is a linear relationship between test results and performance

C) Evaluating cut off scores based on the race of the candidate to eliminate adverse impact

D) Using a multiple hurdle approach for instance using both testing and interviews

E) The validity of the test and potential for causing adverse impact.