1. Read the National Air Express case study. Analyze the case, and write an essay of at least 500 words that answers this question in detail: How should package pickup performance be measured? Are standards useful in an environment that is affected by the weather, traffic, and other random variables? Are other companies having similar problems?
2. Identify and explain the four basic global operations strategies. Give an example of each strategy in an essay of at least 200 words.
3. Susan has a part-time business producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars. She currently works eight hours per day to produce 16 ornaments.
a. What is her productivity, and how did you determine it?
b. She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day. What is her new productivity?
c. What is her percentage increase in productivity, and how did you determine it?