1.  During which phase of a product’s life cycle does low unit cost become a top competitive priority?
a. Introduction
b. Growth
c. Maturity
d. Decline

2.  Steel mills, paint factories and credit card authorization are examples of

a. Projects
b. Job shop
c. Flow process
d. Continuous flow

3.  A process map (flow chart)
a. Is boundary-less
b. Does not include information flow
c. Is used as a baseline
d. Must include a line of customer visibility

4.  A(n) ________________ is a group of ________________ needed to create and deliver an intermediate or final output.
a. Process; value chains
b. Activity; tasks
c. Task; activities
d. Activity; processes

5.  Which is the correct order of hierarchy?
a. Activity, task, process, value chain
b. Value chain, process, task, activity
c. Process, value chain, activity, task
d. Value chain, process, activity, task

6. Explain why the product-process matrix does not transfer well to services.
7.  Discuss both a process map (flow chart) and a process boundary. Why is each important?

8.  All of the following are valid purposes for layout studies except
a. Minimize delays in materials handling and customer movement
b. Increase bottlenecks
c. Promote employee morale and customer satisfaction
d. maintain flexibility

9.   A ____________ layout is an arrangement based on the sequence of operations that are performed during the manufacturing of a good or the delivery of a service.
a. Product
b. Process
c. Group
d. Fixed position

10.  ____________ is vertical expansion of job duties to give the worker more responsibility.
a. Job enlargement
b. Job rotation
c. Job enrichment
d. Job design

11.  Considering ergonomics, which of the following does not fit?
a. Improving productivity
b. Group technology
c. Designing equipment and instrumentation
d. Considering physical capability of people

12.  A ____________ performs entire jobs rather than specialized, assembly line work.
a. Virtual team
b. Self-managed team
c. Natural work team
d. Ergonomic team

13.  ____________ set their own goals and inspects their own work, often hire their own replacements and prepare their own budgets.
a. Virtual teams
b. Enlarged teams
c. Sociotechnical teams
d. Self-managed teams

14. Discuss four reasons for conducting a facility-layout study.

15.  Which of the following is a short-term capacity decision?

a. Expanding the size and number of beds in a hospital

b. Amount of warehouse space to rent for a new promotional item

c. Closing down a distribution center
d. Changing the cooking technology in a chain of fast-food restaurants

16.  A measure of capacity that generally does not include adjustments for preventive maintenance or unplanned downtime is called
a. Sustainable capacity
b. Effective capacity
c. Theoretical capacity
d. Safety capacity

17.  According to the Theory of Constraints, ____________ is the amount of money generated per time period through actual sales.
a. Throughput
b. Non-Bottleneck (NBN) work activity
c. Non-physical constraint
d. Utilization

18.  Inventory that has been ordered but not yet received and is in transit is called
a. Raw materials
b. Pipeline

c. Anticipation

d. Cycle

19.  Using ABC analysis, continuous monitoring and accurate record keeping relates best to ____________ items.
a. A
b. B
c. C
d. B and C

20. Which of the following is not a key assumption underlining the classic economic order quantity model?
a. The entire order quantity arrives in the inventory at one time
b. There are only two types of relevant  costs: order/setup and inventory-holding
c. Storage/warehouse capacity is a bottleneck/constraint
d. Allows no stockouts

21. Define and explain the four (4) different types of inventory costs.
22. W. Edwards Deming’s success in Japan was his ability to teach quality specialists rather than upper management?  (True or False)

23.  The Deming philosophy focuses on bringing about improvements in product and service quality by reducing uncertainty and variability in goods and services design and associated processes.(True or False)

24.  The quality system should clearly state the action that should be taken and what should be done with non-conforming items.  (True or False)

25.  All of the following are components of the GAP model except
a. The discrepancy between delighting or pleasing customers and total customer service and satisfaction
b. The discrepancy between management’s perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications
c. The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation
d. The difference between the customer’s expectations and perceptions

26.  Which of the following is not considered part of Total Quality?
a. A focus on the customers and stakeholders

b. A process focus

c. Participation and team work

d. Six Sigma

27.  All of the following relate to Six Sigma except
a. Clear financial returns
b. Measures defects per unit
c. Output critical to customers
d. A stretch goal

28.  Machine down time and down grading costs are examples of which type of quality cost?
a. Prevention
b. Appraisal
c. Internal-failure
d. External-failure

29. Resources are limited, project managers try to level resource loads by shifting activities between early start dates and late start dates shifted schedules.  (True or False)

30.  Which of the following is incorrect regarding time/cost trade-offs?
a. The relationship between time and cost is assumed to be linear
b. Some activities cannot be crashed
c. To minimize cost, managers need not focus on the critical path(s)
d. Managers search for the minimum-cost crash schedule

31.  Which statement is true regarding activities not on the critical path?
a. Usually cannot be delayed
b. Have less slack than activities on the critical path
c. Can delay a project if they are highly variable
d. Are used to crash project completion times

32.  Slack does all the following except
a. Provides an indication of the criticality of an activity
b. Allows for flexibility in resource scheduling
c. Requires only a forward pass to calculate Earliest Start (ES) and Earliest Finish (EF)
d. Affects project costs

33. Discuss the three key factors of the project-planning process.
34. Describe the four major steps in the project-planning process.
35.  Explain the purpose of Gantt charts.