1.MANAGE HUMAN RESOURCES

PART B -CASE STUDY

Following is an example of a service schedule relating to recruitment and staff selection, created by Deakin University. In this case, the service provider is Deakin University's internal Human Resources Service Division.

1. In consultation with the Director of Education determine staff requirements for:-

New Academic staff

The following questions can include

• up skilling

• internal promotion

You are now required to produce a document in the format of a questionnaire (minimum 5 questions) to clarify the exact requirements

2. Determine a job analysis - for a university lecturer

3. Draw up a job description - for a university lecturer

4. Research the award rate of pay for a university lecturer in Queensland

5. Explain what is the relevant documentation is required to work as a lecturer to ensure that you remain compliant with the law (what documents are required to legally work as a university lecturer in Australia i.e. Immigration, qualifications)

6. Design a questionnaire for the manager to ensure all SLA requirements have been met

7. What tools can we use to establish ongoing client feedback?

8. What are the advantages and disadvantages of a SLA

PART C- PROJECT

You are the HR manager of a 5 Star Hotel. The conference and events manager has contacted to you to organise an additional 5 food and beverage staff for upcoming events

You have to negotiate a Service Level Agreement between HR department and the conference and events department. See Hand out Part C

You are required to include the following

Company name

Effective Date:

Document Owner:

Version

Version             Date             Description             Author

Approval

(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)

Approvers Role Signed
Approval Date
Company name
Service Provider
Customer

Table of Contents

Agreement Overview
Goals & Objectives
Stakeholders
Periodic Review
Service Agreement
Service Scope
Customer Requirements
Service Provider Requirements
Service Assumptions
Service Management
Service Availability
Service Requests

Please use each point as a heading when completing this assessment

Please ensure you answer all points to be successful in this scenario

Students are reminded to follow the Layout of Assessment Guidelines for presentation of all assessment work. Read each question carefully refer back to your textbook (Managing Human Resource Systems). All answers are to be referenced on the final page of your assessment.