1How can you tell if someone is really listening? Provide examples of situations when you could tell someone was listening and when someone was not listening.

2What are the three steps of the writing process, and how do they apply to business communication?

3Why is it important for communicators to take an audience-centered approach to communication?

4What are some key advantages and disadvantages to traditional, written media?

5You are the manager of human resources for a company with offices in three states. You have a new policy that must be distributed to all employees. Some employees have computers, and some do not. What medium would you use? Explain your response.

6Why is it important to maintain a manageable scope in communicating your message?