1.)describe why there are limits on what managers of change can achieve.

2.) Explain the difference between first-order and second-order change and cite an example you have either been involved with or observed.

3.)Would the image of change chosen affect the diagnostic model used? Explain why and how, or why not with examples based on the readings thus far in the course.

4.) Select two reasons why people resist change and, for each of them, suggest a method for overcoming that resistance. Which two types of change resistance do you think are most common and why?

5.) Describe why some change is viewed favorably and describe what change leaders should learn from the idea of "welcomed change."

6.) when you consider coach, interpreter, director, and navigator as change managers, you should assume that they have an active role in the initiation, support, and outcomes of organizational change. What does that mean and why is it significant?

7.) If multiple changes were occurring simultaneously in an organization, would it make sense to merge them into one large change initiative? Why or why not?

8.) Some experts say that effective communication is the most important factor in successfully leading change. Do you agree, and can you cite examples that support your view?

9.) When communicating a change, which role is more important: reporter of information or sense maker? Why?

10.) Why is the celebration of milestones important when implementing major change? Explain your position.