131. The goal of the marketing logistics system should be to provide: a. a targeted level of promotional support. b. a targeted level of customer service at the least cost. c. a targeted level of transportation expense ratio. d. a targeted level of field support.
132. Setting the promotion budget so as to match the budgets of the competition is characteristic of which of the following budget methods? a. Affordable method b. Percentage-of-Sales method c. Competitive-parity method d. Objective-and-task method
133. If a company (considering its options on the product/market expansion grid) chooses to move into different unrelated fields (from what it has ever done before) with new products as a means to stimulate growth, the company would be following which of the following general strategies? a. market penetration b. market development c. product development d. diversification
134. Technological advances, shifts in consumer tastes, and increased competition, all of which reduce demand for a product are typical of which stage in the PLC? a. decline stage b. introduction stage c. growth stage d. maturity stage
135. If Honda uses its company name to cover such different products as its automobiles, lawn mowers, and motorcycles, it is practicing which of the following strategies? a. new brand strategy b. line extension strategy c. multibrand strategy d. brand extension strategy

136. The process that turns marketing strategies and plans into marketing actions in order to accomplish strategic marketing objectives is called: a. Marketing strategy. b. Marketing control. c. Marketing analysis. d. Marketing implementation.
137. Each salesperson is assigned to an exclusive area in which to sell the company's full line of products or services in which type of salesforce structure? a. Territorial sales force. b. Product sales force. c. Customer sales force. d. Hybrid sales force.
138. The last stage in the selling process is the ________________ stage. a. approach b. handling objections c. closing d. follow-up
139. In 1985, the Coca-Cola Company made a classic marketing blunder with its deletion of its popular Coca-Cola product and introduction of what it called New Coke. Analysts now believe that most of the company's problems resulted from poor marketing research. As the public demanded their "old Coke" back, the company relented and reintroduced Coca-Cola Classic (which has regained and surpassed its former position) while New Coke owns only 0.1 percent of the market. Which of the following marketing research mistakes did Coca-Cola make? a. They did not investigate pricing correctly and priced the product too high. b. They did not investigate dealer reaction and had inadequate distribution. c. They defined their marketing research problem too narrowly. d. They failed to account for the Pepsi Challenge taste test in their marketing efforts.
140. Costs that do not vary with production or sales levels are called: a. fixed costs. b. variable costs. c. standard costs. d. independent costs.