1. You believe your employee Oscar is experiencing ______ because he keeps putting off meeting with you about his performance review.
A. Communication apprehension B. Centralized communication C. Channel richness D. Open communication
2. Learning to communicate with candor can mean breaking old habits, which is sometimes difficult. What benefits of using candor make the effort worthwhile? Check all that apply.
Decision making will slow down due to increased time spent in communication, resulting in more thoughtful decisions.
Employees feel comfortable speaking freely, knowing that they can trust their managers.
When managers speak their minds, employees quickly learn what ideas are and are not acceptable, and there is less dissent.
There is a greater exchange of ideas, which promotes learning in the organization.
3. Team managers need to monitor and reward the team’s progress. How can the manager of a virtual team best do this? Check all that apply.
Analyze electronic communication patterns.
Post targets and progress reports in a shared online workspace.
Have online recognition ceremonies to celebrate accomplishments.
Wait to tell people they’re doing a good job until an in-person meeting can occur.