1. You are thinking about taking a senior management position at an HCO you’ve not known at all. You’re meeting tomorrow morning with the chief nursing officer (CNO). What are some “trigger” comments or questions you want to make, so that he discusses achieve- ments and opportunities for improvement in patient care?

2. In your conversation with the CNO (Question 1), he remarks that “a couple service lines seem to have trouble coordinating with their physicians” and asks what you think could be done about that. What do you need to know to make a constructive response? What questions do you ask?

3. Provide an example where demand seasonality exists based on (a) time of the day; (b) time(month) of the year? Provide one example for each?