1. You are a consultant. Company M has been involved in a number of disputes with its suppliers and customers. The company hires you to establish an ADR system. As part of this system you should consider encouraging the company to:

adopt an ADR pledge.

use screens to select an appropriate dispute-resolution process.

include ADR clauses in contracts with its suppliers and customers.

all of the above.

two of the above.

none of the above.

2. In the House on Elm Street negotiation, if Tracy did not tell Pat that the basement might have a leak, this would be an example of:

unconscionability.

breach of fiduciary duty.

illegal use of a BATNA.

all of the above

two of the above

none of the above