1. Workers who are involved in change decisions are more likely to be ______

A. Empowered

B. Productive

C. Qualified

D. Team Leaders

2. A reason why the introduction of new technology might cause resistance to change is ______

A. Risk of high productivity

B. High maintenance cost

C. Competitors may respond

D. Staff worries about being de-skilled

3. What would be vital when implementing a new business-wide IT system______

A. Flexible working

B. More marketing

C. Staff training

D. Delayering

4. Leaders will not know how well they are managing change unless their receive______

A. Board approval

B. Feedback

C. A business plan

D. Financial Support

5. A key reason why change is difficult to manage is because:______

A. People naturally resist change

B. It means a firm is likely to face rising costs

C. There is a threat of takeover

D. It always costs money to implement changes

6. A unionized workforce might help management implement change because:______

A. Bosses have to keep them informed

B. Collective Bargaining makes negotiations easier

C. They might reduce absenteeism

D. They can't stop changes from happening

7. The informal yet powerful communication network with a firm is known as the:______

A. Watercooler

B. Chain of command

C. Hierarchy

D. Grapevine

8. Which of these is an internal factor likely to cause change within a firm :______

A. Collapse of competitor

B. A double-dip recession

C. A fall of value of  £ against the $

D. Withdrawal of a major product

9. Which of these is NOT a barrier to change by employees :______

A. Resistance to new procedures

B. Job insecurity

C. Worry over changing pay and conditions

D. Better opportunities for promotion

10. The least appropriate way of announcing major change to employees would be: ______

A. Staff newsletter

B. Text message

C. Whole firm meeting

D. Formal letter