1. Work groups differ from work teams in that? _______________.

A. group members work collectively and share information

B. work team members work interdependently

C. group members hold each other accountable

D. the work of group members requires joint effort

E. work team members generally have complementary skills

2. Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide? which, if? any, to implement. These five workers comprise a? ____________ team.

A. self-managed

B. cross-functional

C. ?problem-solving

D. virtual

E. process

3. Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from? shipping/receiving and one from? purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a? _____________ team.

A. virtual

B. self-managed

C. process

D. cross-functional

E. problem-solving

4. Among the contextual factors that contribute to team? effectiveness, we find? _____________.

A. adequate? resources, trust, and rewards

B. proper? structure, complementary? abilities, and manageable conflict

C. specific? goals, skill? variety, and member flexibility

D. diversity, autonomy, and a common purpose

E. an absence of social? loafing, task? significance, and a clear delineation of roles