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1. With the growth of the Internet, travel agents have to work harder to get and maintain business. Discuss the value of using a travel agent (versus booking travel online) Why would a travelers or company use a travel agent instead of booking online? The list must include at least 10 values of a travel agent.

2. Remember: Value is not the same as cost. Value is what you spend in comparison to what you get. Basically, what do travel agents provide that the internet cannot, even if you paid for it?

Operation Management, Management Studies

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