1 With downward influence, power tactics preferred by U.S. managers include

· inspirational appeals

· personal appeals

· coalitions

· influence

2 Hard power tactics best influence those with which following characteristic?

· Action oriented

· Intrinsically motivated

· Reflective orientation

· High self-esteem

3 Impression management sends _____ messages that may be _____ under other circumstances.

· convincing, unconvincing

· true, false

· false, true

· ethical, unethical

4 Transformational change in an organization

· is always necessary to some degree

· is best delivered by a bottom-up plan

· has no defined formula

· is best delivered by a top-down plan

5 Buck passing and scapegoating when politics is seen as a threat are forms of

· suppression

· offensive behaviors

· defensive behaviors

· aggression

6 A person likely to participate in political behavior

· has a desire for power

· believes he or she has little influence

· is insensitive to social cues

· is a social nonconformist

7 Organizational momentum relates to

willingness to move beyond incremental change
patterns of behavior, norms, and values
growth in sales, profits, and so forth
the rate of change to make improvements

8 Politicking is less likely in organizations that have

clear performance appraisal systems
democratic decision making
adeclining resources
high role ambiguity

9 Surveys of seasoned managers reveal they believe politics in the workplace is

always unethical
ineffective
part of some job requirements
a major part of organizational life

10 To keep a strategy in focus, effective managers employ­

piecemeal implementation
rigid implementation
simple goals
central themes

11 Political behavior in the workplace

attempts to influence decision making
works only in an upward or lateral influence direction
is unlikely in a well-run organization
works only in a lateral influence direction

12 Central to managing a successful organizational strategy implementation are/is

coalition management
tracking progress
formal models of implementation
competitive teams

13 An influence tactic that relies on rank and enforcement of group goals is

pressure
legitimacy
coalitions
personal appeals

14 A primary goal of politics in the workplace is to

exclude undesirable peers
secure limited resources
promote organizational goals
form alliances

15 Organizational change relies on a balance of change and

vision
continuity
planning
strategy

16 During organizational change, employee-management interfaces such as workshops and retreats

distract the participants from the real issues
help employees overcome downsizing issues
initiate
solve communication problems relatively short-term periods of high-energy action

17 In convergent periods, the role of executive management is to

reemphasize the mission and core values
challenge middle managers to reinvent their departments
develop new strategies for the problems at hand
shift middle managers to promote new views

18 The validity of a strategy for organizational change lies in its

clarity of vision
simplicity
speed of implementation
Adaptability

19 The formulation and implementation of a strategy

are separate and sequential processes
follow strict, unalterable guidelines
must be completely defined before action is taken
are ongoing events within an organization

20 Periods of convergence are those in which an organization

employs new strategies to advance the organization
seeks to improve its situation with relatively minor changes
must downsize to conserve resources
is in turmoil