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1. Why is alignment important? How can the project manager ensure alignment, and what can go wrong if alignment is not established? Illustrate with examples.

2. Based on any recent service encounter for an airline of your choosing, draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket).

Can you think of ways to make the process more efficient? More pleasant for the customer?

Operation Management, Management Studies

  • Category:- Operation Management
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