1. Why is operations management relevant to managers in other organization functions? Base your discussion on your experience of operations within your organization or an organization with which you are familiar. For example, talk with the operations manager in your organization and find out what she says, what she does, and how she works with the organization's marketing, financial, personnel, and purchasing functions.


2. What constitutes quality, speed, dependability, and flexibility in the following operations: a university library, a university sports center, and a university restaurant?