1. Who among the following managers is most likely to be effective at providing performance feedback?

a. Emily, who focuses exclusively on the effective performance of her employees

b. Meena, who focuses on providing details to her subordinates on how they have been evaluated

c. Farhan, who focuses on each employee's character

d. Daniel, who focuses on providing developmental feedback targeted at his subordinates' behavior

2. List and describe the three parts of a message.

Part I

Content: Facts, data, information sent (written or spoken)

Part II

Feelings: Emotions and intentions felt by the communicator (usually sent nonverbally and para-verbally)

Part III

Relationship: Statement about the nature or quality of the relationship (the extent one values the relationship with whom he or she is communicating)

Where do you think the most problems develop?