1. Who among the following influenced the development of a participative, bottom-up view of quality, which became the trademark of the Japanese approach to quality management?

a. Joseph Juran

b. A.V.Feigenbaum

c. Kaoru Ishikawa

d. Philip.B.Crosby

2. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary?

a. Design

b. Improvement

c. Process mapping

d. Control

3. Value-creation processes are sometimes called _____ processes.

a. core

b. support

c. job enrichment

d. quality circle

4. ____ is an approach for mistake-proofing processes, developed by Shigeo Shingo that involves using automatic devices or simple methods to avoid human error.

a. Kaizen

b. Poka-yoke

c. Process mapping

d. Job enrichment