1. While the rest of the academia is suffering from labor shortages, WhatsUp University averages five applicants for every position opening. With this ratio of applicants to openings, the university can pick and choose from among the top candidates. The organization is known to excel at meeting expectations. WhatsUp University is successful, most likely, because of what balanced scorecard perspective?

external processes

goal accomplishment

customer

internal processes

financial

2. XYZ Corporation set a number of objectives for the quarter, including increasing productivity by 10 percent and reducing turnover by 20 percent. As a whole, the organization accomplished both these objectives. XYZ Corporation is successful according to which balanced scorecard perspective?

learning and growth

strategic constituencies satisfaction

internal processes

customer

financial