1. Which theory argues that people in organizations have the ability to learn through the observations of others?

A. Social learning theory
B. Decision making theory
C. Bounded rationality theory
D. Social identity theory

2. __________ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

A. Heuristics developers
B. Communities of practice
C. Control moderators
D. Social information systems

3. Chris has consistently tried to demonstrate his ability so that his colleagues will not think poorly of him. Chris appears to have a(n):

A. projection bias.
B. availability bias.
C. performance-prove orientation.
D. performance-avoid orientation.

4. A new, complex, and not recognized situation calls for:

A. performance-avoid orientation.
B. programmed decisions.
C. performance-prove orientation.
D. nonprogrammed decisions.