1. Which part of the SMART goal system limits the opportunity for improvement?
A. Achievable
B. Measurable
C. Specific
D. Relevant
2. Increasing goal-setting skills to move along the quality continuum decreases
A. political pressure.
B. errors.
C. decision making.
D. alternatives.
3. Which of the following organizations is a private accreditation body for healthcare that provides direction on sentinel events?
A. National Patient Safety Goals
B. National Quality Forum
C. Centers for Medicare and Medicaid Services
D. Joint Commission
4. Which of the following actions is a mature goal on the quality continuum?
A. Measuring and tracking progress on key strategic and operational goals
B. Addressing key strategies of the entire organization
C. Reacting to problems as they occur
D. Defining goals for the organizational departments
5. Which part of the SMART goal system requires perspective and context to be useful?
A. Measurable
B. Relevant
C. Achievable
D. Specific
6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct
A. root cause analysis.
B. a sentinel event.
C. service quality study.
D. patient perception measurement.
7. What does the purpose principle aid managers in doing?
A. Developing a reason for "being"
B. Creating an identity
C. Promoting disease intervention
D. Identifying issues to address
8. Policies established by organizations that oversee and guide the healthcare industry are _______ policies.
A. private
B. public
C. regulatory
D. allocative
9. Which part of the SMART goal system can limit innovations or breakthroughs?
A. Specific
B. Achievable
C. Measurable
D. Relevant
10. Which part of the SMART goal system can make an organization stay at the current ability levels of employees?
A. Specific
B. Measurable
C. Relevant
D. Achievable
11. Creating new positions and conducting training for new employees instead of identifying the underlying cause of problems is an example of
A. setting improvement goals.
B. gaining results.
C. reformulating.
D. repair service behavior.
12. For managers to explain why their organizations exist, they must provide the organization's
A. purpose.
B. mission.
C. context.
D. vision.
13. When private policies aren't in place, which of the following types of policies may pick up the slack?
A. Regulatory
B. Allocative
C. Private
D. Public
14. The policy that may allow the use of public funding to ensure that public objectives are met is the _______ policy.
A. public
B. allocative
C. regulatory
D. private
15. If a nurse correctly starts an IV line in a patient, her action is best classified as a/an
A. patient perception.
B. technical quality.
C. implicit goal.
D. service quality.
16. "Getting new furniture for the obstetrics unit waiting room within the next year" is an example of a/an
A. result.
B. organization goal.
C. objective.
D. strategic goal.
17. A physician who's granted permission by the state to practice is working under
A. licensure.
B. accreditation.
C. certification.
D. compliance.
18. Regular mammogram screenings for healthy women is best described as an example of _______ prevention.
A. primary
B. tertiary
C. purpose
D. secondary
19. Improving nursing customer service is an example of a/an _______ goal.
A. negative
B. unclear
C. positive
D. clear
20. Which of the following scenarios illustrates the best example of managing context?
A. A manager setting expectations about communications among departments
B. Promoting a biller to supervisor because of his or her excellent managerial skills
C. An employee making a decision about her job responsibilities when the manager isn't around
D. A nurse calling in sick for the day