1. Which one of the following is NOT a way to effectively differentiate a company's branded footwear from the brands of rivals?

A. Deliever order for branded footwear to footwear retailers in a shorter time than most all other rivals

B. Compensate plant workers at levels that exceed all other companies in those geographic regions where the company has plants-- and thereby boost the company's image as a great place to work

C. Win sufficient celebrity endorsement contacts to achieve higher celebrity appeal ratings in the various geographic regions than most all other rivals

D. Product and market branded footwear with a higher S/Q rating than the branded footwear of most all other rivals.

E. Provide free shipping to all buyers at the company's websites

2. Which one of the following has a direct effect on helping boost a company's image rating?

A. Increasing the dividend the company pays to shareholders

B. Increases in the S/Q rating of a company's branded footwear

C. Reduced reject rates on branded footweat producted in the company's manufacturing plants

D. Shortening the time it takes to deliver orders to retail outlets E. Increases in employee compensation to levels above the industry average

3. The primary focus of a team leader should be

a. the task and when it must be completed

b. team stages of development

c. the task and the perople

d. how well team members are working together

4. In the forming stage the team leader should be emphasizing?

a. informal interactions

b. following operataing rules and focus on the team charter

c. the task and the people

d. how well team members are working together