1. Which of the following steps should a company's plan of action for a crisis include?

a. It should identify who will need to be blamed for a crisis.

b. It should establish emergency procedures.

c. It should account for all possible crises.

d. It should safeguard only the top management.

2. Which of the following allows a company to conduct a presentation in real time over the Internet simultaneously with a conference telephone call?

a. Videoconferencing

b. Webcasting

c. Standalone presentations

d. Augmented reality conferencing

3. Wilson is a manager at Gamma Data Inc., a Japanese multinational IT corporation, in the United States. Kagawa, the president of Gamma Delta, asks Wilson to make a presentation for the board of directors from Japan scheduled to visit the company the next week. Not all members of the board are competent speakers of English. Which of the following suggestions should Wilson keep in mind while presenting to the board of directors?

a. Adapt a casual style of dressing that suits American culture.

b. Enunciate each word and speak more slowly than normal.

c. Use humor generously to break the ice.

d. Seek feedback from the directors often using "Do you understand?"

4. Abdul works as a team leader in Chrysum Corp. He was assigned the task of overseeing operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone informing callers that he is away from home and would return their calls once he returned. The technology used by Abdul is an example of:

a. text messaging.

b. social networking.

c. cellphone communication.

d. voice mail communication.

5. In Total Quality Management (TQM) programs, the emphasis is on:

a. limiting the role of each employee in an organization.

b. distributing the decision making power throughout an organization.

c. increasing functional and departmental boundaries.

d. motivating employees through traditional extrinsic incentives.