1. Which of the following statements is true?

a. attitudes are ingrained; something that a person is born with and that cannot be changed

b. attitudes are hypothetical and not of real significance

c. attitudes are not influenced by values

d. values are more stable than attitudes

2. Which of the following is NOT something you should do when learning to say "no"?

a. take guilt out of the equation

b. view the situation from the other person's perspective

c. weigh the yes-to-stress ratio

d. focus on what matters most

3. The extent to which an employee is dedicated to his/ her job is called as

a. job involvement

b. positive attitude

c. job satisfaction

d. organizational citizenship

4. A disadvantage of Skills-based pay is that

a. it cannot be implemented quickly

b. it may not lead to higher productivity and efficiency

c. employees know in advance how their pay will be determined

d. it allows flexibility to the organization since employees could do each other's jobs