1. Which of the following statements is NOT true?

Resistance to change is natural.

Change requires effort and new learning.

Resistance can derail the change process.

The change process should not involve the individual, group and organizational level

For the desired performance to occur, changes required of the employees must be identified

2. What can be done to reduce resistance to change?

Focus on changing one level (organizational, group, and individual) at a time.

Involve employees.

Let those who are satisfied with the status quo lead the way

Both A & B