1. Which of the following statements about Maslow's needs hierarchy is true?

a. The top of the hierarchy is esteem needs

b. The bottom of the hierarchy is safety and security needs

c. At any point in time an individual may go up or down in the hierarchy

d. The hierarchy is used as the basis for equity theory.

2. Which of the following definitions best describes the job analysis process?

a. Observing employees performing their job to identify where improvements can be made.

b. Conducting a survey of employees in a specific job category to identify best practices used.

c. Gathering and analyzing information about the content, context and requirements of a job.

d. Video-taping employees working and performing a workflow analysis to identify (K)(S)(A)'s.