1. Which of the following statatments about creating a buffer for a negative announcement is true?

-You should choose whichever opition will most likely prepare your readers to accept the comming bad news. -You must include information justifiying your bad news. -You should being by apologizing....etc. - You must compliment your readers to set a positive tone. -You should clearly state exactly what the bad news is.

2. The use of buffer in a negative message indicate: -the writer's unwillingness to offer an alternative solution. -the wirter will give a direct delivery of the bad news without explaination -The writer is not trying to cushion the bad news. -the writer's consideration for the feelings of the reader. - The writer frank and blunt manner of expressing news.

3. The likelyhood the negative news will be received positively is highst when: -you put the bad news across in a frank and blunt manner. -You use the direct approach to organize the information. -you state the bad news first in the massage. -you precede the vbad news with an explaination. -You aviod using a buffer in your message.

4. Which of the following is a powerful strategy for maintaining goodwill while presenting bad news? -convying the massage after the reader has gathered the news. -taking the time to provide an alternative sloution to the reader. -trying to buffer the bad news by concealing the truth. -using a forward- looking note with promotional material and an apology. -deliviring the massage through a third party.