1. Which of the following questions is NOT related to operations management? When will the demand be fulfilled?

    How much will the CEO be paid?

     Who are the customers?

     How efficiently are the products or services delivered?

    Where will the demand be fulfilled?

     What is the product or service?

2. A computer server experiences large fluctuations in the amount of data requests it receives throughout the day. Because of this variation, Little’s Law does not apply. True or false?

    True

     False

3. You observe a bank and notice that a customer leaves the bank about every five minutes. These five minutes between customers are

    the capacity of the process.

     the processing time of the last resource.

     the cycle time.

    the lead time.

4. You observe a vehicle registration department at your local township. Assume that all employees are ready to work at 9 a.m. You arrive at 9 a.m. sharp and are the first customer. Is your time through the empty process longer or shorter than the flow time averaged across all customers that arrive over the course of the day?

    Longer than the average flow time

     Shorter than the average flow time

5. A nonbottleneck worker currently has an idle time of 20 seconds per unit. Because of the large demand, the company improves the process by adding more capacity to the bottleneck. How does this impact the idle time of the worker?

    The idle time would decrease.

     The idle time would stay the same.

     The idle time would increase.

    Cannot determine from the given information.

6. Which of the following actions does not relate to off-loading the bottleneck?

    Reassigning activities to other, nonbottleneck resources

     Automating some of the activities at the bottleneck

     Increasing wages for production workers

    Outsourcing some of the bottleneck activities