1. Which of the following organizations does NOT belong to the service sector?

2. The creation of goods and services is referred to as:

3. Which of the following is NOT considered to be one of the three primary functions that all organizations perform?

A. research and development

B. finance/accounting

C. marketing

D. production/operations

4. Which of the following activities at an airline is NOT an operations activity?

A. sales

B. crew scheduling

C. flying

D. catering

5. A global network of organizations and activities that supply a firm with goods and services is referred to as

6. Competition in the 21st century is no longer between companies; it is between

7. A large percentage of the revenue of most firms is spent on which function?

8. Which of these is NOT one of the basic functions of the management process?

A. staffing

B. controlling

C. inspecting

D. leading

9. Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment?

A. design of goods and services

B. managing quality

C. process and capacity design

D. human resources and job design

10. The father of scientific management is who?

11. The person who believed that management must do more to improve the work environment and processes so that quality can be improved was?

12. The economic activities that typically produce an intangible product are referred to as?

13. Which of the following organizations does NOT belong to the service sector?

A. Costco

B. San Diego Zoo

C. Southwest Airlines

D. Ford Motor Company

14. Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of

30 hours per day making the 400 boxes.

a) Their productivity =

nothing

boxes/hour (round your response to two decimal places).

15. This year, Druehl, Inc., will produce 660,000 hot water heaters at its plant in Delaware, in order to meet expected global demand. To accomplishthis, each laborer at the plant will work 200 hours per month. If the labor productivity at the plant is 0.25 hot water heaters per labor hour, how many laborers are employed at the plant?

Number of laborers employed by the plant =

nothing

laborers (round your answer to the nearest whole number).

16. Lillian Fok is president of Lakefront Manufacturing, a producer of bicycle tires. Fok makes 1,200

tires per day with the following resources:                                                                                                 

Labor: 425 hours per day @ $12.00 per hour

Raw Material:

20,000 pounds per day @ $1.00 per pound

Energy:

$5,000 per day

Capital:

$10,250 per day

a) Labor productivity per labor hour for these tires =

nothing

tires/labor hour (round your response to two decimal places).

17. Charles Lackey operates a bakery in Idaho Falls, Idaho. Because of its excellent product and excellent location, demand has increased by 45% in the last year. On far too many occasions, customers have not been able to purchase the bread of their choice. Because of the size of the store, no new ovens can be added. At a staff meeting, one employee suggested ways to load the ovens differently so that more loaves of bread can be baked at one time. This new process will require that the ovens be loaded by hand, requiring additional manpower. This is the only production change that will be made in order to meet the increased

demand.

The bakery currently makes 1,600

loaves per month. Employees are paid

$88 per hour. In addition to the labor cost, Charles also has a constant utility cost per month of

$750 and a per loaf ingredient cost of

$0.40.

Current multifactor productivity for 640 work hours per month =

loaves/dollar (round your response to three decimal places).

18. Productivity increases when

A. inputs and outputs increase proportionately.

B. inputs decrease while outputs remain the same.

C. outputs decrease while inputs remain the same.

D. inputs increase while outputs remain the same

19. What is the goal for mass customization?

A. The goal is to seek creative designs, efficient production, and high-quality goods via international collaboration.

B. The goal is to produce customized products, whenever and wherever needed.

C. The goal is to enrich jobs and move more decision making to the individual contributor.

D. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level.

20. Which of the following is NOT considered to be a stakeholder?

A. community members

B. customers

C. distributors

D. competitors