1. Which of the following is true of the cognitive approach?
a. It requires the ability to describe all possible outcomes in every situation.
b. It concentrates on the personality traits of the negotiators.
c. It was developed using mathematical models to predict the outcome of negotiation situations.
d. It recognizes that negotiators often depart from perfect rationality during negotiation.
2. Which of the following managers is using a method that will effectively control conflict?
a. Alia, who expands the resource base so that funds can be distributed equitably
b. Gregor, who convinces two conflicting employees to reach a compromise
c. Robert, who hires new employees who present a new perspective to a problem
d. Lydia, who abolishes a number of unnecessary corporate policies
3. Which of the following is a reason people choose to form informal or interest groups?
a. They do not have similar economic standings.
b. They are dependent on each other.
c. They are attracted to one another.
d. They lack similar social standings.