1. Which of the following is true about the functional structure?
It allows employees to have direct contact with customers.
It facilitates communication that takes place horizontally across functions.
It provides organizations with a clear chain of command.
It focuses primarily on helping employees meet customer expectations.
2. Describe the functional structure of organizations.
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3. Which of the following is a difference between core and support processes?
Support processes are those that are more important to "running the business" than core processes.
Support processes are those that are critical to customer satisfaction while core processes are not.
Core processes are driven by external customer needs while support processes are not.
The ultimate value of products depends on support processes and not on core processes.
4. Discuss the concept of an internal customer.
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5. According to the contingency model, organizations facing uncertainty should adopt a mechanistic structure.
True
False