1. Which of the following is true about an advisory council?

A It is more important than other agency members because of visibility and the power to appoint staff

B It coordinates the activities of an agency with others involved in the regulatory process

C It makes the decision to file suit or pursue other remedies

D It supervises usual administrative functions such as accounting, budgeting, and personnel

E It provides for interaction between regulators and those being regulated

2. At an implementation review meeting, the sponsor congratulated the PM, Haley, on meeting the target metric of having priority 1 and 2 customer complaints resolved within 3 days. Haley said she was able to do this by assigning a single accountable owner to each item, providing refresher training for the customer reps, and establishing clear communication channels with an escalation process to help resolve the complaints that the first rep could not resolve. What best describes what Haley has done?

a. Mitigation

b. Quality measurements

c. Process metrics

d. Quality assurance actions