1. Which of the following is the most critical in effectively implementing the chosen alternative in the problem-solving process?

a. Getting upper management support.

b. Double checking your analysis for potential errors.

c. Allowing those impacted by the decision to participate in the process.

d. Ignoring criticism concerning your chosen alternative.

e. Implementing your chosen alternative quickly

2. The technique is used to get an exploration, evaluation, and possible corrections to negative consequences of a new policy, reorganization, or proposed change in procedure of a corporation.

a. RISK.

b. Nominal group.

c. Problem census.

d. Buzz group.

e. 2 column method.

3. Which of the following is NOT considered an interpersonal conflict situation?

Conflict with your manager

Conflict with a co-worker

Conflict with staff

Conflict with a feeling of being micromanaged

4. Samantha has started working at night and feels uncomfortable entering the building at the start of her shift and leaving the building at the end of her shift. Which of the following risks of violence is she experiencing?

Risk of violence because of the time of day

Risk of violence due to the season

Risk of violence due to performance appraisals

Risk of violence due to pay days