1. Which of the following is the highest level of emotional intelligence?

Management of own emotions

Awareness of others’ emotions

Concealment of true emotions

Management of others’ emotions

Awareness of own emotions

2. The emotional experience that occurs when our beliefs, feelings, and behavior are inconsistent with each other is called:

neglect.

cognitive distance.

cognitive justification.

cognitive dissonance.

emotional intelligence.

3. The exit-voice-loyalty-neglect (EVLN) model:

outlines the four consequences of emotional intelligence.

is a method for identifying the four ways to manage employee emotions.

explains why the psychological contract differs between employees and their employers.

is a template for organizing and understanding the consequences of job dissatisfaction.

explains the main differences between affective commitment and continuance commitment.