1. Which of the following is the first step in a typical recruitment process?

Employment test

Initial screening to create a pool of qualified applicants

Advertisement of a job vacancy

Face to face interview

Preliminary contact with potential job candidates

2. A manager who uses participation and involvement in order to overcome employee resistance to change will ________

Try to covertyly influence others nby selectively providing information in favor of the desired change

Use discussion, presentations, and demonstrations to educate people beforehand about the change

Threaten resistors with a variety of undesirable consequences

Allow others to contribute ideas and help design and implement the change

Provide encouragement and training beforehand about the change