1. Which of the following is NOT one of the methods by which to minimize the wasting of time?

a. Combine small jobs to create big jobs

b. Focus effort on high-priority items

c. Delegate jobs and time-consuming details

d. Begin meetings on time

2. A majority of supervisors and managers fall into the category of Type A behavior.

True

False

3. Principled negotiation results in several win-lose or lose-lose outcomes.

True

False

4. Pausing to give a gist of the key points is called:

a. reviewing.

b. summarizing.

c. probing.

d. reflecting.

5. The supportive relationship required for effective coaching involves:

a. open two-way communication.

b. greater emphasis on disciplinary actions.

c. focus on management procedures.

d. finding solutions at a fire-fighting pace.

6. Which of the following is an appropriate area for supervisory counseling?

a. Disciplinary action

b. Emotional illness

c. Management procedures

d. Replacement of personnel