1. Which of the following is NOT mentioned as a purpose for setting organizational goals?

a. Providing direction and guidance for managers at all levels.

b. Helping firms allocate resources.

c. Implementing the firm's tactics.

d. Defining corporate culture.

e. Helping managers assess performance.

2. Goals set for a period of one to five years are referred to as

a. long-term goals.

b. intermediate-term goals.

c. short-term goals.

d. tactics.

e. mission statements.

3. All of the following are managers EXCEPT

A. the prime minister of Canada.

b. a curator at the Museum of Modern Art.

c. the dean of the college.

d. a hospital administrator.

e. all of the above are managers.

4. Andrall Peterson is the CEO of

a. Yellow Corporation.

b. American Express.

c. Pearson PLC.

d. PepsiCo.

e. TriCon Global Restaurants.

5. When a firm has one division for the United States, one for Europe, and another for Asia, the firm is departmentalized according to

a. customer.

b. process.

c. geography.

d. function.

e. all of the above.

6. The duty to perform an assigned task is called

a. delegation.

b. authority.

c. responsibility.

d. accountability.

e. centralization.

7. Compaq Computer has used ___________ to create and maintain the innovation and flexibility of a small business environment within the large, bureaucratic structure.

a. formal organization

b. informal organization

c. intrapreneuring

d. entrepreneurship

e. grapevining

8. Which of the following is an example of a staff function?

a. corporate attorneys

b. accounting personnel

c. human resource personnel

d. all of the above

e. none of the above

9. Which of the following types of authority is based on special expertise and usually involves counseling and advising?

a. line authority

b. matrix authority

c. delegated authority

d. staff authority

e. environmental authority

10. In a Disney animated feature, the job of one cartoonist may be to draw the face of a single character throughout the feature. This is an example of

a. departmentalization.

b. job specialization.

c. group tasks.

d. segmentation.

e. mission enhancement.