1. Which of the following is NOT an original component of reengineering?

a. A radical changed in the way work is performed

b. Process-centered reorganization of activities

c. An emphasis on getting rid of unnecessary employees

d. A dramatic improvement in performance

2. DMAIC stands for:

a. Define, Measure, Analyze, Implement, Control

b. Define, Maintain, Assure, Implement, Control

c. Define, Measure, Analyze, Improve, Control

d. Define, Maintain, Analyze, Improve, Control

3. Which term compares an organization’s processes with the best practices to be found in the industry or others?

a. Benchmark

b. Performance

c. Value proposition

d. Bias

4. Which of the following is/are (a ) primary tenet(s) in Japanese work systems?

a. Waste is minimized

b. Continual improvement of processes and systems

c. Six Sigma project implementations

d. Both a and b

e. Both a and c

5. The following are characteristics of Lean when contrasted with traditional systems, EXCEPT:

a. Produce to takt time, no slower and no faster

b. Capacity is flexible and moderately utilized

c. Suppliers are many, competitive, deliver to central receiving area and have independent forecasts

d. Quality is at the source, continuous and with statistical process controls.