1. Which of the following is not an information requirement for evaluating a process-oriented layout (the load-distance calculation)?

A) a list of the equipment in each department

B) the cost per unit of distance to move loads

C) the distance between departments

D) an estimate of work flows between departments

2. Strategies for improving productivity in services include

A) mass customization, service factory, and just in time

B) reduce inventory, reduce waste, reduce inspection, and reduce rework

C) lean production, strategy-driven investment, automation, and process focus

D) self-service, automation, and appointments

3. Make a positioning statement for a company doing business in each of the following segments. Identify the specific positioning strategy that you are using (use a different strategy for each category).

Airline

Recreation Center/Gym

Coffee

Vacation Destinations

Chocolate