1. Which of the following is most typical of a value-creating activity associated with the differentiation strategy compared with the cost leadership strategy?
a. frequent evaluation processes to monitor suppliers’ performance
b. intense and effective training programs to improve worker efficiency and effectiveness
c. easy-to-use manufacturing technologies.
d. extensive personal relationships with buyers and suppliers
2. How would you describe Johnson & Johnson’s multi-product strategy? Justify your answer.
a. A single or dominant business multi-product strategy
b. A related diversification multi-product strategy
c. An unrelated diversification multi-product strategy.
3. Janeen's elderly mother had a minor stroke and now lives with Janeen and her husband. Janeen has approached the HR manager at her company, asking to be able to work from home two days per week so that she can care for her mother. This is an example of which of the following challenges facing HRM?
A. A growing need for job flexibility to accommodate health care, elder care and child care issues
B. A challenge from overseas labor pools whose members are willing to work for lower wages
C. Decreased government regulation of human resource issues
D. A decreased sense of employee loyalty