1. Which of the following is a false statement about grievance procedures?

A. The merits of an arbitrator's ruling can't be appealed to the courts.

B. The majority of grievances are settled during the earlier steps of the process.

C. Grievance procedures generally have several steps prior to arbitration.

D. Under the duty of fair representation, the union must give equal representation to all members of the bargaining unit, whether or not they actually belong to the union.

2. Which of the following is a false statement about feedback across national boundaries?

A. Employees around the world appreciate positive feedback.

B. In Thailand, managers avoid giving negative feedback to employees because they fear this would cause them to have bad karma.

C. The content of the feedback is more important than the manner of giving it.

D. In Mexico, managers are expected to provide positive feedback before focusing the discussion on behaviors the employee needs to improve.