1. Which of the following is a disadvantage of using email?

1. Email allows for instantaneous responses.

2. Email messages can include emoticons for added depth of meaning.

3. Email allows users to be selective about who they send a message to.

4. Email is universal.

5. Email allows for low value messages to be sent to multiple recipients.

2. When determining the format for a message, a direct approach would work best under which conditions?

1. The audience will likely comply.

2. The audience will probably not agree with the news.

3. The audience has little understanding of the reason for writing.

4. The audience might be upset with the news.

5. The audience has little time to read an explanation before reading the news.

3. Which of the following should a writer do when developing routine requests for recommendation?

1. Offer to pay for the favor of writOffer to pay for the favor of writing recommendation

2. Avoid stating why the recommendation is required

3. Avoid pressuring the receiver by mentioning a deadline

4. Offer to write the letter and have the referee sign it

5. Use the direct approach for the request

4. When is it appropriate to use the direct approach for routine messages?

1. When the readers will be interested in what you have to say

2. When you expect something from the reader

3. When the reader may not be interested in what you have to say

4. When you are composing a message that will stay internal to the organization

5. When you want to save the reader time

5. During the completion process for the persuasive message, which of the following matches the purpose and organization to the needs of the audience?

1. Having an experienced colleague who knows the audience review the draft

2. Revising for clarity and conciseness

3. Matching the distribution method to fit the audience's expectation

4. Meticulous proofreading

5. Using design elements that compliment your argument

6. Which step of the AIDA plan encourages the audience to hear about your main idea?

1. Action

2. Interpersonal

3. Interest

4. Desire

5. Attention