1. Which of the following is a component of an organization's general environment?

    a. economics

    b. suppliers

    c. labor

    d. employee groups

    e. customers

2. Which of the following is the second step in the decision making process model?

    a. Gather feedback

    b. Identify the existing problem

    c. Select the most beneficial of alternatives

    d. List possible alternatives for solving the problems

3.  Which of the following is the final step in the decision-making process?

    a. take action

    b. implement the selected alternative

    c. select the most beneficial alternative

    d. gather feedback to find out if the problem is solved

    e. identify organizational objectives

4. Decision makers who have a receptive orientation believe that the source of all good is outside themselves, and therefore rely heavily on suggestions from other organizational members.

    a. true

    b. false

5. Which of the following is a component of an organization's general environment?

    a. economics

    b. suppliers

    c. labor

    d. employee groups

    e. customers

6. Focus is a strategy that emphasizes making an organization more competitive by targeting a particular customer.

    a. true

    b. false

7. Which of the following is a standing plan that outlines a series of related actions that must be taken to accomplish a particular task?

    a. rule

    b. policy

    c. procedure

    d. budget

    e. guideline

8. Which of the following types of plans would be considered a single-use plan?

    a. policy

    b. rule

    c. procedure

    d. guideline

    e. program