1) Which of the following functions of management is focused on delivering strategic value?
A. Planning
B. Organizing
C. Leading
D. Controlling

2) Which of the following best characterizes the controlling function of management?
A. Motivating people to be high performers
B. Assigning job responsibilities and allocating resources
C. Monitoring performance and implementing changes as necessary
D. Analyzing current situations and formulating business strategies

3) __________ involves analyzing a situation, determining goals to be pursued, and deciding upon the actions that will be taken to achieve these goals.
A. Staffing
B. Leading
C. Organizing
D. Planning

4) Robert was recently hired as the workplace safety compliance officer at ABC Power Company. Robert will have the responsibility to monitor regulations from which of these government agencies?
A. Federal Communications Commission
B. Environmental Protection Agency
C. National Labor Relations Board
D. Occupational Safety and Health Administration

5) Which of the following is the first step in effective delegation?
A. Give the person the authority needed.
B. Define the goal succinctly.
C. Select the person to do the task.
D. Solicit ideas from subordinates.

6) The assignment of different tasks to different people or groups is the
A. strategic plan
B. organization structure
C. division of labor
D. value chain

7) Plans are
A. actions taken to achieve goals
B. targets a manager wants to reach
C. specific to differing industries
D. inappropriate when resources are scarce

8) The outcome of situational analysis is
A. the identification of alternative plans of action
B. the identification of contingency plans to be followed under various scenarios
C. the identification of planning assumptions, issues, and problems
D. the identification of the consequences of alternatives under consideration

9) What is management's function in strategic planning?
A. To outline the goals and objectives of the organization
B. To give specific directions as to how each department is operated
C. To begin the selection and hiring process for the organization
D. To set-up tight controls on how each function in the organization is to be structured

10) Which of the following would provide the best information for the manager on factors that influence the company's strategic, tactical, operational, and contingency plans?
A. Recently released government regulations
B. Statistical data regarding market share
C. SWOT analysis
D. Prior year's financial performance of the company

11) __________ plans might be referred to as "what-if" plans.
A. Single-use
B. Strategic
C. Contingency
D. Standing

12) A plan that focuses on ongoing activities and may become a more permanent policy or rule is a
A. standing plan
B. single-use plan
C. strategy
D. mission statement

13) Which type of program should management implement to have a culture of ethics that prevent, detect, and punish legal violations?
A. Sarbanes-Oxley Act Training
B. Ethics program
C. Compliance-based ethics program
D. Integrity-based ethics program

14) Honesty, caring, loyalty, fairness, and integrity are all examples of
A. citizenship
B. values
C. self-focus
D. ethics

15) As a manager, you want to create a project team to plan and implement a project designed to meet the demands of globalization. Which of the following types of organizational structure would you use to achieve higher degree of flexibility and adaptability of the team members?
A. Functional
B. Divisional
C. Matrix
D. Network

16) The planning process of human resources management begins with
A. determining the number and types of people needed to realize the organization's business plans
B. recruiting individuals who will assist the organization to realize its business plans
C. training people who will assist the organization to realize its business plans
D. evaluating an organization's present employees and their capabilities to fulfill the organization's business plans

17) Which type of organizational structure optimizes employee empowerment?
A. Centralized
B. Decentralized
C. Functional
D. Divisional

18) The assignment of different tasks to different people or groups is the
A. strategic plan
B. organization structure
C. division of labor
D. value chain

19) Which of the following is an advantage of product departmentalization?
A. Information needs managed more easily
B. Suitable for stable environments
C. Efficient resource utilization
D. Decision making and lines of communication are simple

20) Ruby recently accepted a job with a large insurance firm as an internal auditor. Ruby has found that her job is different than the internship she had at an accounting consulting firm. The insurance firm has strictly defined job responsibilities and lines of communication. For every decision Ruby needs to make, approval must be obtained from upper management. Overall, she has found the atmosphere to be quite formal as compared to the internship. Ruby has concluded that the insurance firm has
A. a high degree of centralization
B. decentralized authority
C. a matrix design
D. an ineffective structure

21) A mental image of a possible and desirable future state of the organization is a(n)
A. strategic plan
B. operational plan
C. goal
D. vision

22) A leader is
A. someone with authority over others
B. the top-level manager in a firm or business
C. a strategic-level manager
D. someone who influences others to attain goals

23) Legitimate power is described as power that exists through
A. control over punishments
B. control over rewards
C. the authority to tell others what to do
D. having expertise

24) Behavior that gives purpose and meaning to organizations, while envisioning and creating a positive future, is
A. supervisory leadership
B. strategic leadership
C. charismatic leadership
D. task-motivated leadership

25) NAFTA combined the economies of
A. the U.S., Canada, and Mexico
B. Canada, Mexico, and South America
C. South America, the U.S., and Latin America
D. Latin America, Pacific Rim, and the European Union

26) A pharmaceutical manufacturer actively monitors all products produced to verify their ingredients fall within rigid control ranges that ensure product effectiveness. This monitoring allows them to make adjustments should they see negative trends occurring. The manufacturer is engaging in the management function of
A. planning
B. controlling
C. quality assurance
D. regulatory compliance

27) Which type of control works best when there is "no one best way" to do a job and employees are empowered to make decisions?
A. Bureaucratic control
B. Market control
C. Clan control
D. Performance control

28) This type of control takes place while plans are carried out, and is the heart of any control system.
A. Feedback control.
B. Concurrent control
C. Feed forward control
D. Market control

29) Where are performance data commonly obtained?
A. Oral and written reports and personal observation
B. Supervisors, line managers, and coworkers
C. Top, middle, and lower management
D. Competitors

30) The last step in the control process is
A. taking corrective action
B. setting performance standards
C. measuring performance

D. comparing performance