1. Which of the following factors would require a more decentralized organizational structure?

A. when the lower-level managers want a voice in decisions

B. when the lower-level managers are not capable of making decisions

C. when the organization is facing a crisis

D. when the company is large

2. Marie is very concerned about the formal framework by which job tasks are divided, grouped, and coordinated within her unit. This implies that she is concerned about ________.

A. the chain of command

B. the organizational structure

C. the organizational design

D. decentralization

3. Which of the following refers to work behaviour that goes beyond job requirements and contributes as needed to the organization’s success?

A. Job satisfaction

B. Organizational citizenship

C. Cognitive dissonance

D. Organizational commitment

4. What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and the disabled?

A. product departmentalization

B. geographic departmentalization

C. process departmentalization

D. customer departmentalization

5. If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors?

A. Agreeableness

B. Conscientiousness

C. Emotional stability

D. Openness to experience

6. Doug is purposeful and an excellent planner. One thing that his team admires him for is his ability to go through a whole lot of information to extract precisely what is needed for a job at hand. He is also a quick decision maker. Which of the following personality types does Doug fit into?

A. sensing

B. perceptive

C. extraverted

D. judging

7. A person who can adapt and adjust behaviour to external factors has ________.

A. low self-esteem

B. high self-monitoring

C. an internal locus of control

D. high risk-taking ability